Returning Air SIMs for Air SIM for Japan as stated in the Contract Agreement.
Air SIMs for Japan may be returned to the following address:
4‒5‒6 Tamagawa, Setagaya, Tokyo
Ojima Building 3F
Attn: SIM Return Dept.
- All shipping costs are the responsibility of the user.
- Please only return the Air SIM(s), and do not include any other materials. Any additional items will be discarded and cannot be returned.
If you have lost your Air SIM for Japan, no penalty or fee will be applied if you cannot return your Air SIM to SORACOM. However, if you are able to find your Air SIM, we kindly ask you to return it to us for appropriate processing.
For other Returns and Refunds, please view our Return and Refund Policy here.