We use the "Status Dashboard" to keep customers informed about issues like outages or planned maintenance that could impact a large number of users or service availability.
To stay updated, visit the "Status Dashboard" and click the [Subscribe to updates] button to subscribe to RSS or ATOM feeds.
Important Information About Soracom Status Dashboard Updates
- The criteria used to evaluate and display incidents on the dashboard are reviewed periodically through an internal process. As these criteria are subject to updates, we do not disclose specific details.
- We make every effort to promptly publish and update information about incidents caused by our infrastructure; however, as Soracom works with numerous third parties to provide our services, we cannot always guarantee the accuracy or immediacy of the information shared.
- Depending on the nature or circumstances of an incident, there may be instances where updates are delayed, information is published after resolution, or certain incidents are not published.
For issues observed on your devices or equipment, please contact our support team.
Soracom must rely on publicly disclosed operational information for individual carriers (including base stations and access equipment) in various countries and roaming intermediary providers. Therefore, for inquiries about outages of specific carriers (Such as AT&T US or Docomo JP), please refer to that carrier's official website directly.