Orders can be canceled for SIMs and devices that are in Order Registered status. The timing of the status change depends on the situation.
Each status and whether or not it can be canceled are described below. You can check the status on the "Buy SIM/Device" page in the User Console .
| Order Status | Cancellation |
| Order registered | Possible |
| Preparing to ship | Not Possible |
| Shipped | Not Possible |
| Received | Not Possible |
Please find our return policy here
After confirming the above article, if you wish to return the delivered product or exchange it due to an initial defect, please confirm that it is within 14 days after the product arrives or within the warranty period described on the product page. Please contact us through the User Console with the following information.
- Order ID
- In case of initial failure, its contents
- If you wish to return the product, whether or not it has been opened.