You can view the payment status for your monthly usage fees on the Billing Dashboard within the Soracom User Console. The status displayed reflects the current processing state of your invoice.
Payment Status Lifecycle
Payment statuses generally follow this progression:
Aggregating → In preparation → Charging → Processing → Paid
If a payment fails, the status will show Error instead of Paid. In some cases, additional statuses related to refunds or third-party collections may also appear.
Payment Status Definitions
The following table outlines the various statuses you may see and their meanings:
| Payment Status | Meaning |
|---|---|
| Aggregating | Usage for the current month is currently being calculated. This amount increases as usage accumulates. |
| In preparation | The end-of-month closing process has been completed and the billing amount is finalized. The invoice is being prepared for charging. |
| Charging | The billing charge is being submitted to your payment method. |
| Processing | The payment is actively being processed. |
| Paid | The payment has been successfully completed via credit card, or a coupon has been applied to cover the cost. |
| To be paid next month or later | The total usage fee is less than the minimum billing amount. The current month's fee will be carried over and added to the billing for the following month (or later). The status will update to Deferred once the combined payment is processed. |
| Deferred | The total usage fee was less than the minimum billing amount. This month's fee was carried over and added to the billing for the following month (or later). |
| Error | The payment failed. See Error Details below for possible causes. |
| Refunding | A refund is currently being processed for this billing period. |
| Refunded | A refund has been successfully completed. |
| Refund fail | The refund attempt was unsuccessful. Please contact Soracom Support for assistance. |
| Delegating to 3rd party | The outstanding balance is in the process of being transferred to a third-party. |
| Delegated to 3rd party | The outstanding balance has been transferred to a third-party. Please contact Soracom Support for further information. |
Billing Cycle and Automatic Payment
Soracom platform services are postpaid. All data usage charges, connection fees, network services, and application services within a given month are aggregated at the end of each month.
Once the billing amount is finalized (Status: In preparation), the charge is automatically submitted to your registered payment method (Status: Charging). You do not need to manually initiate payment for standard monthly invoices.
Payment Failures and Retries
If the system is unable to process payment using your registered credit card, the status will change to Error.
- Automatic Retry: Soracom will automatically attempt to re-process the transaction after a few days.
- Updating Payment Method: If you need to update your credit card information to complete a payment, be aware that any unpaid invoices will be processed immediately when you register a new credit card to your account.
Ensure that your credit card has a sufficient limit so that payments can be processed. If you are having trouble completing a payment, please contact support as soon as possible to avoid any suspension of your Soracom account.
Error Details
If a payment status shows Error, the payment for that billing period was unsuccessful. Common causes include:
- Expired credit card
- Insufficient funds or credit limit reached
- Card issuer declined the transaction
- Incorrect or outdated payment information
To resolve a payment error, verify your payment method in the Payment Settings and update your information if needed. If the issue persists, please contact Soracom Support for assistance.