Billing and Account FAQ

Invoice

• Can I split my Soracom Bill by item?

Credit card

• My credit card payment failed. What are the possible causes?
• What credit cards can I use?
• When will my credit card be billed?
• My credit card expired or its credit limit was exceeded. What should I do?

Charges

• How can I be sure that all Soracom Services have been cancelled?
• Why am I being charged even though I canceled my SIM or service?
• Why doesn't the actual billed amount and the total cost of each item match from my invoice to my bill?
• Where can I check past charges?
• How do you calculate data usage?
• Can I see the billing details of each Air SIM?

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Payment

• Payment Status on Soracom Console of Usage Charges
• Can I get a receipt for my payment?
• How do I use a coupon code?

Account

• Is expedited shipping available when ordering Soracom products?
• The owner of my Soracom account has left the company, how do I access the Soracom account?
• How do you cancel a Lagoon Subscription?
• Adding additional billing and recovery email addresses to your Soracom Operator account
• Can I keep my Soracom account without any active Soracom SIMs or services?
• What are Coverage Types?

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Orders & Delivery

• Where is my order?