Billing and Account FAQ

Orders & Delivery

• Order Status, Tracking, Cancellation, and Returns

Invoice

• How Can I See When My SIMs Will Be Charged an Annual Renewal Fee?
• What Currency Is Supported for My Soracom Billing?
• What Is the 'Soracom Air Contract Renewal Charge' on My Invoice?
• Why Does the Total Amount on My Invoice Differ From the Detailed Billing CSV?
• Can I Split My Soracom Bill by Item?

Credit card

• Can I Use Soracom's SIM Cards and Services Without a Credit Card?
• What Credit Cards Can I Use?
• When Will My Credit Card Be Billed?
• My Credit Card Payment Failed. What Should I Do?

Charges

• How Do I View Billing Details and Invoices?
• How Can I Be Sure That All Soracom Services Have Been Cancelled?
• Why Am I Being Charged Even Though I Canceled My SIM or Service?
• How Does Soracom Calculate and Bill for Data Usage?
• Is There a Fee for Terminating an IoT SIM?

Payment

• Understanding Payment Statuses in the Billing Dashboard
• Can I Get a Receipt for My Payment?

Account

• What Is My Account Password and How Do I Reset It?
• Is Expedited Shipping Available When Ordering Soracom Products?
• How to Access a Soracom Account When the Owner Has Left the Company
• How Do You Cancel a Soracom Lagoon Subscription?
• Managing Account Email Addresses
• Can I Keep My Soracom Account Without Any Active Soracom SIMs or Services?

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