Billing and Account FAQ

Orders & Delivery

• Where is my order?
• Can an order for SIMs or devices be cancelled or returned?

Invoice

• How can I see when my SIMs will be charged an annual renewal fee?
• What currency is supported for my Soracom billing?
• What is the 'SORACOM Air contract renewal charge` on my invoice?
• Why doesn't the actual billed amount and the total cost of each item match from my invoice to my bill?
• Can I split my Soracom Bill by item?

Credit card

• My credit card payment failed. What are the possible causes?
• What credit cards can I use?
• When will my credit card be billed?
• My credit card expired or its credit limit was exceeded. What should I do?

Charges

• How can I be sure that all Soracom Services have been cancelled?
• Why am I being charged even though I canceled my SIM or service?
• Where can I check past charges?
• How do you calculate data usage?
• Can I see the billing details of each Air SIM?
• Is there a fee for terminating an Air SIM?

Payment

• Payment Status on Soracom Console of Usage Charges
• Can I get a receipt for my payment?
• How do I use a coupon code?

Account

• Is expedited shipping available when ordering Soracom products?
• The owner of my Soracom account has left the company, how do I access the Soracom account?
• How do you cancel a Lagoon Subscription?
• Adding additional billing and recovery email addresses to your Soracom Operator account
• Can I keep my Soracom account without any active Soracom SIMs or services?
• What are Coverage Types?

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