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  1. SORACOM Support
  2. Billing and Account FAQ

Billing and Account FAQ

Credit card

  • My credit card payment failed. What are the possible causes?
  • What credit cards can I use?
  • When will my credit card be billed?
  • My credit card expired or its credit limit was exceeded. What should I do?

Charges

  • Why doesn't the actual billed amount and the total cost of each item match from my invoice to my bill?
  • Where can I check past charges?
  • How do you calculate data usage?
  • Can I see the billing details of each Air SIM?
  • Is there a fee for terminating an Air SIM?

Payment

  • Can I get a receipt for my payment?
  • How do I use a coupon code?

Account

  • The owner of my Soracom account has left the company, how do I access the Soracom account?
  • How do you cancel a Lagoon Subscription?
  • Adding additional billing and recovery email addresses to your Soracom Operator account
  • I can't receive an email to reset my password
  • How do I cancel my Soracom account?
  • How do I find my Operator ID?
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