SORACOM Support Help Center home page
System Status Submit a request
言語 / Languages
English (US) 日本語
  1. SORACOM Support
  2. Billing and Account FAQ

Billing and Account FAQ

Invoice

  • Can I split my Soracom Bill by item?

Credit card

  • My credit card payment failed. What are the possible causes?
  • What credit cards can I use?
  • When will my credit card be billed?
  • My credit card expired or its credit limit was exceeded. What should I do?

Charges

  • How can I be sure that all Soracom Services have been cancelled?
  • Why am I being charged even though I canceled my SIM or service?
  • Why doesn't the actual billed amount and the total cost of each item match from my invoice to my bill?
  • Where can I check past charges?
  • How do you calculate data usage?
  • Can I see the billing details of each Air SIM?
See all 7 articles

Payment

  • Payment Status on Soracom Console of Usage Charges
  • Can I get a receipt for my payment?
  • How do I use a coupon code?

Account

  • Is expedited shipping available when ordering Soracom products?
  • The owner of my Soracom account has left the company, how do I access the Soracom account?
  • How do you cancel a Lagoon Subscription?
  • Adding additional billing and recovery email addresses to your Soracom Operator account
  • Can I keep my Soracom account without any active Soracom SIMs or services?
  • What are Coverage Types?
See all 10 articles

Orders & Delivery

  • Where is my order?
SORACOM Support
日本語