Billing and Account FAQ

Credit card

• My credit card payment failed. What are the possible causes?
• What credit cards can I use?
• When will my credit card be billed?
• My credit card expired or its credit limit was exceeded. What should I do?

Charges

• Why doesn't the actual billed amount and the total cost of each item match from my invoice to my bill?
• Where can I check past charges?
• How do you calculate data usage?
• Can I see the billing details of each Air SIM?
• Is there a fee for terminating an Air SIM?

Payment

• Can I get a receipt for my payment?
• How do I use a coupon code?

Account

• The owner of my Soracom account has left the company, how do I access the Soracom account?
• How do you cancel a Lagoon Subscription?
• Adding additional billing and recovery email addresses to your Soracom Operator account
• I can't receive an email to reset my password
• How do I cancel my Soracom account?
• How do I find my Operator ID?