Billing and Account FAQ

Orders & Delivery

• Order Status, Tracking, Cancellation, and Returns

Invoice

• Can I Split My Soracom Bill by Item?
• Why Does the Total Amount on My Invoice Differ From the Detailed Billing CSV?
• How Can I See When My SIMs Will Be Charged an Annual Renewal Fee?
• What Currency Is Supported for My Soracom Billing?
• What Is the 'Soracom Air Contract Renewal Charge' on My Invoice?

Credit card

• When Will My Credit Card Be Billed?
• My Credit Card Payment Failed. What Should I Do?
• What Credit Cards Can I Use?
• Can I Use Soracom's SIM Cards and Services Without a Credit Card?
• When Will My Credit Card Be Billed?

Charges

• Is There a Fee for Terminating an IoT SIM?
• How Does Soracom Calculate and Bill for Data Usage?
• Why Am I Being Charged Even Though I Canceled My SIM or Service?
• How Can I Be Sure That All Soracom Services Have Been Cancelled?
• How Do I View Billing Details and Invoices?

Payment

• Can I Get a Receipt for My Payment?
• Understanding Payment Statuses in the Billing Dashboard

Account

• Can I Keep My Soracom Account Without Any Active Soracom SIMs or Services?
• How Do I Find My Operator ID?
• How Do I Cancel My Soracom Account?
• I Can't Receive an Email to Reset My Password
• What Are Coverage Types?
• What Is My Account Password and How Do I Reset It?

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