Frequently Asked Questions
Technical FAQ
Troubleshooting Guide
- How to change SORACOM Lagoon plan
- Can I transfer the ownership of my Soracom account from one person to another?
- SORACOM Napter Troubleshooting Guide
- The purchased SORACOM IoT SIM is not displayed in the user console
- What is the "error log" that I can see in the user console?
- SORACOM Air SIM for Japan Troubleshooting Guide
SORACOM Air for Cellular: General FAQ
- FAQ for Soracom Subscription Container Service
- Identifying when a SIM was last connected
- When is the data usage bandwidth limit/throttling applied?
- How many days after purchase will the SORACOM IoT SIM be automatically registered?
- I want to know what IMSI, IMEI, etc. mean on the SIM management screen in the user console.
- Are the IP addresses of Soracom endpoints static?
SORACOM Air for Cellular: Features
- How to terminate my VPGs?
- Will my Air SIM session timeout after a certain amount of time?
- Can I disconnect or delete a specific 3G/LTE session?
- Can I manually assign a global or public IP address to my Air SIM?
- What are the features of SORACOM Air for Cellular?
- Can I connect to my FTP server using SORACOM Air?
SORACOM Access Management (SAM)
SORACOM Services
- What should I do if I do not know my login information for SORACOM Lagoon?
- The SIM to be visualized is not added to SORACOM Lagoon
- Can I customize how my Harvest graph looks?
- Is there a limit to the number of credential sets that I can store?
- What is the price structure for Canal, Direct, Door, and Gate?
- Is the User Console compatible with my browser?
Devices
API
Operation, Support
- Can an order for SIMs or devices be cancelled or returned?
- Where can I find the latest information on SORACOM?
- What does Public Beta mean?
- What does Limited Preview mean?
- How do I contact SORACOM?
- How do I create a support ticket?
Billing and Account FAQ
Invoice
Credit card
Charges
- How can I be sure that all Soracom Services have been cancelled?
- Why am I being charged even though I canceled my SIM or service?
- Why doesn't the actual billed amount and the total cost of each item match from my invoice to my bill?
- Where can I check past charges?
- How do you calculate data usage?
- Can I see the billing details of each Air SIM?
Payment
Account
- Is expedited shipping available when ordering Soracom products?
- The owner of my Soracom account has left the company, how do I access the Soracom account?
- How do you cancel a Lagoon Subscription?
- Adding additional billing and recovery email addresses to your Soracom Operator account
- Can I keep my Soracom account without any active Soracom SIMs or services?
- What are Coverage Types?