The Soracom Status Dashboard lists outages and planned maintenance that could affect service availability or a large number of users.
To get notifications, go to the Status Dashboard and click Subscribe to updates. You can then receive updates through RSS or ATOM feeds.
What the Status Dashboard Covers
Note the following about what the dashboard covers. Not every connectivity interruption appears on the status page.
Carrier-Specific and Local Outages
Soracom relies on operational information that individual carriers and roaming intermediary providers make public. This includes information about base stations and access equipment.
- Local outages: A network outage in a specific city or region may appear on the Status Dashboard late or not at all. This depends on what the carrier reports.
- Verification: For outages specific to a local carrier, check the local network operator's website for its outage reports.
Maintenance and Virtual Private Gateway (VPG) Connections
Soracom performs both scheduled and unscheduled maintenance. To reduce the impact on your devices, Soracom recommends that you:
- Build redundancy into your system.
- Add retransmission or reconnection logic to your devices and applications.
During Virtual Private Gateway (VPG) maintenance, cellular sessions stay connected. However, you may see brief packet loss or TCP reconnections. For details, see VPG Best Practices: Maintenance Impacts.
What If I Don't See an Outage Listed?
If your devices have problems that the dashboard does not show, try these steps before you assume there is a platform-wide outage:
- Run diagnostics: Use the Connectivity Diagnostics tool. It checks a number of conditions automatically and helps narrow down possible causes.
- Check the status: The Online status in the console shows only the subscription's data session status. A device can still show as Online for up to four hours after it disconnects suddenly, such as from a power loss. This happens because the network was not told that the session ended.
- Test the device: The best way to find problems is to test the device directly or use the modem's serial interface to check its connection status. For more steps, see the Troubleshooting Guide.
If you still can't resolve the issue after these checks, create a support request.