Support Hours
Soracom support hours depend on your support plan:
- Basic Support Plan: Monday - Friday, 9:00 - 21:00 UTC (excluding holidays).
- Enterprise Support Plan: 24/7/365 availability.
Additionally, the AI Support Bot is available 24/7 for all accounts to assist with technical inquiries.
Submitting a Request
To contact support, log in to the User Console and select Support > Contact us.
For more details on support plans and procedures, refer to the Technical Support documentation.