Soracom support hours depend on your support plan:
- Basic Support Plan: Monday - Friday, 9:00 - 21:00 UTC (excluding holidays)
- Enterprise Support Plan: 24/7/365 availability
To sign up for the Enterprise Support Plan, contact your Soracom account representative.
AI Support Bot
The AI Support Bot is available 24/7 for all accounts to help with technical inquiries.
Submitting a Support Request
To create a support request, sign in to the User Console, click Support, then select Contact us.
Support is provided in English only. Phone and chat support are not available.
For more details on support plans and procedures, see the Technical Support documentation.