Technical FAQ
Troubleshooting Guide
- Why is my device not reconnecting to the cellular network?
- How to change your Soracom Lagoon plan
- Can I transfer the ownership of my Soracom account from one person to another?
- After adding a subscription to the SIM, the status does not change from "Shipped"
- Soracom Napter Troubleshooting Guide
- The purchased SORACOM IoT SIM is not displayed in the user console
SORACOM Air for Cellular: General FAQ
- What Frequency Bands Can I use with Soracom IoT SIMs?
- Does Soracom IoT SIM Support IPv6 ?
- Can I view how much data a SIM has used?
- Can Soracom enable my SIMs if I set them to Suspended status?
- How can we tell whether the SIM is mine or not?
- Does the Soracom User Console display the SIM status in real-time?
SORACOM Air for Cellular: Features
- Do Soracom IoT SIM Cards Support SMS?
- How to terminate my VPGs?
- Will my Air SIM session timeout after a certain amount of time?
- Can I disconnect or delete a specific 3G/LTE session?
- Can I manually assign a global or public IP address to my Air SIM?
- What are the features of SORACOM Air for Cellular?
SORACOM Access Management (SAM)
SORACOM Services
- What should I do if I do not know my login information for SORACOM Lagoon?
- The SIM to be visualized is not added to SORACOM Lagoon
- Can I customize how my Harvest graph looks?
- Is there a limit to the number of credential sets that I can store?
- Is the User Console compatible with my browser?
- Can I temporarily disable or suspend a VPG that is in use?
Devices
API
Operation, Support
- Where can I find the latest information on SORACOM?
- What does Public Beta mean?
- What does Limited Preview mean?
- How do I contact Soracom?
- How do I create a support ticket?
- Where can I get information about maintenance or downtime?