If the individual who managed your company's Soracom account has left the company, you may need to take steps to recover access. This guide outlines the recommended procedures for regaining control of the account.
The first step is always to try resetting the account password. If you know the email address associated with the account, you can use the Forgot your password? link on the Soracom User Console login page. A password reset link will be sent to that email address.
If you cannot access the password reset email, follow the processes below.
Recovering Access via Company Email
If the Soracom account was registered with a company email address (e.g., user@your-company.com), your company's IT or email administrator should be able to grant you access to that user's email inbox.
Once you have access to the inbox, you can use the Forgot your password? process to reset the password and log in. After gaining access, we strongly recommend updating the account's root email address and other contact information to a current employee or a shared company email alias.
Account Recovery Process
If you cannot regain access through the methods above (for example, if the account was created with a personal email address or your company cannot restore access to the former employee's inbox), you will need to contact Soracom for assistance.
Soracom has a verification process to help organizations recover an account.
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Recovery Email Address: If a Recovery Email Address was previously configured for the account, Soracom may use this address to help verify ownership and facilitate the recovery process.
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Contacting Support: To begin the recovery process, please create a support request. As noted in our Email Settings documentation, you may be required to submit additional information to Soracom in order to verify your organization's ownership of the account.