Managing Account Email Addresses

You can manage multiple email addresses within your Soracom account to ensure notifications reach the right people and to secure your account access. Whether you need to change your login email or route invoices to a finance department, all email configurations are handled through the User Console.

Email Roles

• Primary email address: Used to log in to the Root User account and receive general account notifications.
• Recovery email address: Used to recover your account if you lose access to your primary email address and cannot reset your password.
• Billing email address: Receives billing notifications and invoices.
• Support email address: Receives notifications regarding support tickets.

For more details, refer to the Email Settings documentation.

Adding and Verifying a New Email Address

To change your login email or add a specialized contact address, you must first add and verify the email address in the User Console.

1. Log in to the User Console as the Root User.

2. Click your email address in the upper right corner to expand the user menu, then select Email Settings.

   

3. In the Add new email section, enter the email address you want to add and click Verify.

   

4. Enter your root account password to authorize the action.

5. A verification email will be sent to the address you entered. Open the email and click the verification link to complete the process.

   

Changing Your Login (Primary) Email

To change the email address used to log in to the console:

1. Complete the verification steps above for your new email address.
2. On the Email Settings page, locate the Primary email address section.
3. Select your newly verified email from the dropdown menu.
4. Click Save to apply the changes.

Your new email address will now be the primary address used for logging in and receiving important account notifications.

Configuring Billing, Recovery, and Support Emails

To route specific notifications to different email addresses:

1. Complete the verification steps above for the additional email address(es).
2. On the Email Settings page, locate the Recovery, Billing, or Support email address sections.
3. Select the appropriate verified email from the dropdown menu for each role.
4. Click Save.

Important Notes

• Removing Addresses: You can remove a registered email address by clicking the trash icon next to it.
• Deletion Restrictions: If an address is currently assigned to a role (such as Primary or Recovery), you must assign a different address to that role before you can delete the email from the account.