If you have requested to reset your Soracom account password but have not received the email, please follow these troubleshooting steps.
1. Check Your Spam or Junk Folder
The password reset email may be automatically filtered into your spam or junk mail folder. Please check these folders in your email client first.
2. Verify Your Primary Email Address
Password reset emails are always sent to the Primary Email Address registered to your Soracom account. Please ensure you are checking the correct email inbox.
For more information on managing your account's email addresses, please refer to the Email Settings documentation.
3. Review the Password Reset Process
To ensure you are following the correct procedure, you can review the full instructions in our documentation on how to Change Your Password.
4. Contact Support
If you have tried the steps above and still cannot find the password reset email, please create a support request for further assistance.