Yes, you can transfer an IoT SIM from one Soracom account to another. While a SIM can only be registered to a single account at a time, transferring it is a great way to move SIMs between project accounts or hand over control to an end-user.
The transfer process depends entirely on the SIM's current Subscriber Status:
| Subscriber Status | Transfer Method |
|---|---|
| Ready | Self-Service: You can transfer these directly via the User Console or API. |
| Active, Inactive, Standby, Suspended | Support-Assisted: You must submit a transfer request to Soracom Support. |
| Terminated | Not Possible: Terminated SIMs cannot be transferred. You must purchase a new SIM. |
Transferring "Ready" Status SIMs (Self-Service)
If your IoT SIM is in the Ready status, you can transfer it yourself at no cost via the User Console or API. To complete the transfer, you will need the Email Address and Operator ID of the destination account.
For step-by-step instructions, refer to Transferring Ready Status SIMs.
Note: When transferring a Ready SIM, its configuration is reset. Settings such as Tags, Expiration, Termination Protection, Group, and Event Handler will not carry over to the new account.
Canceling a Ready SIM Transfer Request
If you initiate a self-service transfer for a Ready SIM, you can cancel the request at any time before the destination account accepts it. For more information, see Canceling a SIM Transfer.
Transferring Active, Inactive, Standby, or Suspended SIMs
If a SIM has already been used and is in an Active, Inactive, Standby, or Suspended status, it cannot be transferred using self-service tools. Instead, these transfers incur a transfer fee and must be handled by Soracom Support.
For detailed instructions on initiating this process, see Transferring SIMs in Other Statuses.
Important Considerations for Support-Assisted Transfers
- Billing: The source account is responsible for all fees until the transfer is complete. Once processed, the transfer fee will also be charged to the source account.
- Data Sessions: Any active data sessions will be automatically deleted during the transfer process. You may need to power cycle your device to reconnect to the network.
- Settings Preservation: Unlike self-service transfers, support-assisted transfers preserve Tags, Expiration settings, Subscription Containers, and IMEI Lock configurations. However, Speed Class, Event Handler, Group settings, and Soracom Harvest data are not preserved.