Transferring ownership of a Soracom account or its assets generally falls into two categories: handing over the login credentials to a new user, or transferring the legal entity/company name associated with the account.
Method 1: Transferring Account Access
If you wish to give another person full control over an existing account, you must update the root user's login credentials and the account's contact information. This ensures the new owner has exclusive access.
1. Update Login Credentials
To transfer control, the root user's email address and password must be changed.
- Change the Primary Email Address - Log in to the User Console and follow the instructions to update the Primary Email Address to the new owner's email.
- Change the Password - Once the email address has been updated, change the Account Password. Provide this new password to the new owner so they can log in.
2. Update Contact Information
After transferring login access, the account's contact details should be updated to reflect the new owner's information. This information is used for billing purposes, such as calculating taxes and issuing invoices.
- Log in to the User Console with the root account.
- Click your email address in the top right corner and select Contact information.
- Update the contact details as needed.
Note: Contact information can only be updated using the root account. SAM users cannot change contact information.
Method 2: Changing Company Name or Legal Entity
If you need to update the legal entity associated with the account, the process differs based on your account type.
Business Accounts
For security reasons, the Company Name of a Business account cannot be changed directly from the User Console. If your company name has changed or a new legal entity is taking over, you must contact Soracom Support with supporting documentation to request a company name change.
Individual vs. Business Accounts
An Individual account cannot be changed to a Business account, and vice-versa. If you originally created an Individual account and need to change to a Business account (or the reverse), you must create a new account.
Alternative: Transferring SIMs to a Different Account
In some cases, you may want to manage specific SIMs using a different Soracom account (e.g., for a different project, department, or end-user) rather than handing over the entire account. You can transfer the registration of IoT SIMs from one Soracom account to another.
- Ready Status SIMs: Can be transferred directly from the User Console or via API.
- Active, Inactive, Standby, or Suspended SIMs: Require submitting a SIM transfer request to Soracom Support and paying a fee.
For detailed instructions on this process, please refer to the Transferring Soracom IoT SIMs documentation.
Important Considerations
- Support Limitations: For security reasons, Soracom Support cannot update the email address, password, or contact information for an existing account on your behalf. These changes must be performed by the current account owner.
- Account Termination: If you are moving to a new account and wish to close the old one, note that account termination is irreversible. However, Soracom accounts incur no fees for simply existing if all SIMs are terminated and paid services are canceled. See Account Termination for more details.