You can cancel an order directly from the Soracom User Console, provided that the processing phase has not yet begun. Once an order has been processed or shipped, it is no longer possible to cancel it through the console.
Canceling Before Processing
If your order has not yet entered the processing stage, you can cancel it using the User Console, the Soracom CLI, or the Soracom API.
To cancel via the User Console:
- Log in and navigate to the Product Orders screen.
- Locate the order you want to cancel and click the Cancel button next to it.
To cancel via the API, use the PUT /orders/{order_id}/cancel endpoint.
Canceling During Processing
Once an order has started processing, the option to cancel it in the User Console is disabled. If you urgently need to cancel an order at this stage, you must create a support request as quickly as possible.
For additional details on managing your purchases, please review the Order Management documentation.