Real-Time Status Updates
The Soracom User Console SIM Management page displays a session status indicator of Online or Offline for IoT SIMs in Active status.
- Online: A cellular data session is currently in progress.
- Offline: No cellular data session is active.
Changes to session status occur immediately in the Soracom backend. Note that the User Console may require a browser refresh to reflect the latest status.
Delayed Offline Status
If a device is powered down without properly terminating its cellular session, the session may remain open on the backend. Consequently, the IoT SIM will display as Online until the session times out. The status may appear Online for up to four hours after the device is powered off.
Device Registered but Offline
A device may be powered on and registered with the network but fail to establish a data session. Common reasons include:
- Incorrect Access Point Name (APN) configuration.
- Data roaming is disabled.
In this state, the device may access basic network functions like SMS but will appear Offline in the User Console. For more troubleshooting steps, refer to the Diagnostics documentation.