If you have recently purchased a SIM and wish to return the order for a refund, this is handled separately from service termination. To understand the eligibility requirements and process for returning a hardware purchase, please view our Return and Refund Policy.
Stopping Service and Billing
You do not need to physically return your Soracom IoT SIM card to stop the service and associated billing. Instead, you can terminate the SIM's subscription directly from the Soracom User Console.
Terminating a SIM is a permanent action. Once terminated, the SIM cannot be reactivated. All services will stop immediately, and you will no longer incur any basic fees or data usage fees for that SIM.
For step-by-step instructions, please follow our guide on Terminating Soracom IoT SIMs.