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  1. SORACOM Support
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  3. SORACOM Air for Cellular: General FAQ

SORACOM Air for Cellular: General FAQ

  • Identifying when a SIM was last connected
  • When is the data usage bandwidth limit/throttling applied?
  • I want to know what IMSI, IMEI, etc. mean on the SIM management screen in the user console.
  • SORACOM Air for Cellular data traffic volume is higher than expected
  • When I check the Session Logs for my Air SIM, what does each Event mean?
  • What is the operating temperature range for Air SIM?
  • How do I match my eSIM (Chip SIM) serial number and ICCID?
  • How do I get the network Cell ID and Location Area Code using SORACOM Air for cellular?
  • What are the details of Air SIM for Global?
  • What kind of devices are compatible with Air SIM Plan01s/Plan01s Low Data Volume plans?
  • How do I start using SORACOM Air?
  • Can I connect to an LTE network with SORACOM Air SIM?
  • Where can I check Air SIM service coverage?
  • What is an APN setting and how do you set it up?
  • Is there a speed or bandwidth limit on the SORACOM Air?
  • Are there any restrictions on the amount of data transferred (caps, throttling, etc.)?
  • How does Soracom calculate bytes (bytes) in kilobytes (KB)?
  • Is Air SIM for Japan capable of roaming?
  • Can I change my Air SIM pricing plan (subscription)?
  • Can I resize or replace my Air SIM?
  • How do I return my Air SIM?
  • Can I extend the validity/registration period of an expired Air SIM?
  • How do I terminate my Air SIM?
  • Is there a difference between the Air SIM sold on Amazon and the Air SIM sold on the User Console?
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