If you have a physical Soracom SIM card and are unsure if it belongs to your account, you can use the Soracom User Console to verify its status. Follow these steps to determine which account the SIM is registered to.
1. Select the Correct Coverage Type
The Soracom User Console separates SIMs based on their Coverage Type. A SIM will not appear in your SIM list if the wrong coverage is selected.
Before searching, ensure you toggle between the Global and Japan coverage types in the top menu of the User Console. For more details on navigating the console, refer to the SIM Management documentation.
2. Search by ICCID
The most reliable way to find a specific SIM is by using its ICCID.
- Navigate to the SIM Management screen.
- In the search bar, enter the ICCID (the long number printed on the SIM card itself), not the serial number.
If the SIM is registered to your account under the selected coverage type, it will appear in the search results.
3. Check Your Order History
If you cannot find the SIM using the search function, check if it was originally purchased by your account.
Navigate to the Orders screen in the User Console to review your account's purchase history. You can search past orders to confirm if the SIM was part of a previous shipment.
4. Attempt to Register the SIM
If the SIM does not appear in your SIM Management list or your order history, it is likely unregistered or registered to a different account. You can confirm this by attempting to register it to your account.
- From the SIM Management screen, click the Register SIM button.
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Follow the on-screen instructions. For detailed guidance, refer to the SIM Registration documentation.
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If registration succeeds: The SIM was previously unregistered and has now been successfully added to your account.
- If registration fails: The SIM is already registered to another Soracom account.
Next Steps
For security and privacy reasons, Soracom cannot disclose the account details to which a SIM is registered.
If you have performed all the checks above and believe the SIM should belong to your account, please create a support request for further assistance.