The process for requesting access to a plan depends on the specific service you wish to use. While many plans can be activated directly, certain enterprise-grade services, specialized coverage plans, and enhanced support plans require an application or consultation.
Satellite Plan (planNT1)
To use the satellite-based planNT1, you must have the plan enabled on your account. To request access, contact our Sales Team.
For configuration details once enabled, see the Satellite configuration documentation.
Soracom Query Plans
Soracom Query offers three plans: Trial, Business, and Enterprise.
- Trial Plan: You can start a 2-month trial directly from the User Console by navigating to the Soracom Query screen and clicking Start Trial.
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Business and Enterprise Plans: To start a Business or Enterprise plan, you must request a custom plan through the User Console:
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Log in to the Soracom User Console as the Root user and select the appropriate coverage type.
- Open the Soracom Query screen.
- Click Contact us about this plan.
A Soracom representative will contact you to discuss your requirements and prepare a custom plan.
Note for Enterprise Customers: The Enterprise plan provides advanced access options, including direct database connections, querying across multiple Soracom accounts, and custom reports. For more details, see the Soracom Query Plans documentation.
Soracom Door
Access to Soracom Door requires a formal application. To apply:
- Submit a support ticket.
- Select
I want to apply for a Soracom Door connectionfrom the Which category best describes your inquiry? dropdown menu. - Provide the required information in the form.
Applications are approved on a conditional basis. In some cases, Soracom may not be able to approve access to Soracom Door due to technical limitations or unsuitable use cases. For more details on the requirements, refer to the Soracom Door documentation.
Soracom Direct
Similar to Soracom Door, access to Soracom Direct requires an application and is approved on a conditional basis. To apply, contact Soracom Support with the following information:
- Company or organization name and address.
- Soracom account Operator ID and email address.
- Description of your use case for Soracom Direct.
- Expected timeline for implementation.
- Whether or not you require line redundancy.
- Whether or not you will use a private BGP ASN.
For more information, see the Soracom Direct documentation.
Enterprise Support Plan
Soracom provides free technical support for all customers through our support ticketing system and AI Support Bot. However, customers have the option to upgrade to an Enterprise Support Plan for enhanced service levels, which includes:
- 24/7 availability
- Guaranteed response times
- Priority escalation to engineering resources
For more information about the Enterprise Support Plan or to sign up, please contact your Soracom account representative. Additional details can be found in the Technical Support documentation.